Terms and Conditions

Please read the following Terms and Conditions, which will apply throughout the provision of my services to you. By making an appointment with me, you are agreeing to the following Terms and Conditions. If, for any reason, you are unable to agree to the terms and conditions outlined below, it will not be possible to book an appointment or follow through with a coaching session.

Free Initial Consultation

You may be offered a free initial consultation. No hypnotherapy or coaching will be provided during this consultation.

The purpose of an initial consultation is for us to connect and decide whether or not we would be a good fit to work together. Pricing will also be discussed during this call. 

Booking an Appointment and Payment

In-person Sessions: A non-refundable deposit of 50% of the session will be due upon booking your first in-person session. The balance of the fee will be due at least 48 hours before the start of the session. Refunds will not be issued for cancellations within 48 hours of the agreed session date/time.

Online Sessions: A deposit is not required for online sessions. However, your payment must be received at least 48 hours before the scheduled session start time. If it is not, the session will be canceled and made available to another client. Please be aware that It is your responsibility to pay your session fee prior to each scheduled session to confirm the booking.

Session Fees 

All fees will be disclosed to you prior to booking. Please be aware that my fees are subject to review and may increase from time to time. You will always receive confirmation of my current fees before booking.

Payment Methods

Payment may be made online by credit/debit card or by Venmo or Square. Payment by cash or check will not be accepted unless prior arrangements for this have been made with me by phone

Cancellation, Rescheduling and Refund Policy

Cancellation and Rescheduling 

If you need to cancel or reschedule a session, please provide as much notice as possible. You can do so by email or phone at least 48 hours before an in-person session or at least 24 hours before your session.

Refunds

Refunds will not be issued for cancellations within 48 hours of an in-person session or 24 hours of an online session.

Also, please keep in mind that your session fee covers my time and services. Although most of my clients see great results, I cannot and do not guarantee results. Therefore, no refunds will be issued for any session(s) that you have paid for and attended. 

If you have paid for a discount package (or program) in advance but decide not to continue with your program before completing all of your sessions, a pro-rated refund will be issued (after a full standard fee has been deducted for each session you have attended).

Contact Between Sessions

All communication between sessions should be made via Facebook Messenger, text, or email. I will respond to any communications I receive within 24 hours.

Medical or Psychological Conditions 

You may be asked to share with me some information about your medical history to establish whether or not there are any contraindications to hypnotherapy. For the same reason, you may also be asked about any medical changes you have experienced between sessions or throughout the program.

If you are currently receiving treatment from a medical practitioner (e,g., a doctor, psychologist, psychiatrist, or counselor), I may ask them to provide you with a letter of written consent before we commence our work together.

Please note that I am unable to work with anyone who experiences any form of psychosis or those with epilepsy

Age Restrictions

You must be at least 18 years old to participate in online sessions. Clients who are under 18 years old must be accompanied by a parent or guardian and can only be seen in person. 

Attending your Session

Please ensure that you are available for your session start date/time. If you are running late, it is your responsibility to let me know as soon as possible. If a session starts late, I will do my best to deliver a full session within the time available, but this cannot be guaranteed.

Personalized Recordings

For your safety, any personalized recording(s) should not be listened to while driving, operating machinery, or doing any other activity. All recordings are provided to you for your personal use only and should not be shared, sold, or distributed under any circumstances.

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Please keep in mind that during our work together, any disrespectful, abusive, and/or violent behavior will not be tolerated and may result in your session(s) being canceled with no refund. This includes attending your session(s while under the influence of alcohol or recreational drugs.

Confidentiality

All communications and information you share with me during your session(s) will remain completely confidential.

Confidential information will only be disclosed when: 

1. You have given me permission to do so.
2. I am legally compelled to by a court of law.
3. The information is of such a nature that confidentiality cannot be maintained. For example:

• when there is a threat that you might harm yourself or others.
• in the case of fraud or a criminal act.
• when minors (under 18 years old) are involved.

4. A referring medical practitioner or other healthcare professional requires a report. In which case, a report will be made available upon request.

Liability and Indemnity

Under no circumstances will Coach Gia Shaw, (herein referred to as ‘the Coach’) be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during the professional services provided by the Coach. In addition, you agree to defend, indemnify, and hold the Coach harmless from and against any and all claims, losses, liabilities, damages, and expenses (including legal fees) arising out of your participation in the professional services provided.

Governing Law

These Terms and Conditions, and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of the United States. You agree to submit to the exclusive jurisdiction of the court to settle any dispute which may arise out of or in connection with these Terms and Conditions.

Updates to Terms and Conditions 

These Terms and Conditions are subject to revision without notice. Please familiarize yourself with any amendments that may have been made since your last hypnotherapy session with me, especially if it has been some time since we last worked together.

Data Protection

Throughout the duration of my services, your personal data will be collected, processed, used, and stored in accordance with the Privacy Policy. By booking an appointment with me, you are choosing to accept the conditions of this Privacy Policy. Please keep in mind that the terms of this Privacy Policy may be updated from time to time without prior notice. You are advised to check my website periodically for any changes

Concerns and Complaints

If you have a concern or complaint regarding your coaching session(s), please bring this to my attention as soon as possible so that we can find a resolution.

Statements of Understanding

By using my service, you agree to abide by the Terms and Conditions outlined above. You are also confirming that you agree with the following statements:

I confirm that I have been informed by the Coach about the scope of hypnotherapy that she/he provides, and I give my full consent to receiving coaching sessions from her.

I understand that results may vary from person to person and that the Coach in no way implies or guarantees the resolution of any presenting problems or issues.

I understand that hypnotherapy and coaching or any form of information provided by the Coach, either in person or by phone, email, or the Internet, is not a replacement or substitute for medical, psychological, or psychiatric treatment. If I have any doubts or concerns about my health, I recognize that it is my responsibility to seek advice from a qualified healthcare professional.

If I am advised by the Coach to seek medical advice or written consent prior to or following any of my coaching sessions, I will consult with my medical practitioner, hospital consultant, and/or other healthcare professionals, as appropriate.

I understand that my level of motivation is vital to the outcome of my work with the Coach, and I agree to participate to the best of my ability at all times, which includes listening to my personalized recording(s).

Last updated: 13 July, 2024.